Conditions

Generally

This purchase is governed by the following standard terms and conditions of sale for consumer purchases of goods over the Internet. By consumer purchases is meant here the sale of goods to consumers who do not mainly shop as part of business activities, and when the seller acts in business activities with sales of goods over the internet.

Sales to consumers are regulated in the consumer purchases act and the Right of withdrawal act, among other things.

Agreement

The agreement between buyer and seller consists of the information the seller provides about the purchase in the ordering solution in the online store (including information about the product's nature, quantity, quality, other properties, price and delivery conditions), any direct correspondence between the parties (eg e-mail) and these terms of sale.

In the event of a conflict between the information provided by the seller about the purchase in the ordering solution in the online store, direct correspondence between the parties and the terms of the terms of sale, direct correspondence between the parties and the information provided in the ordering solution precedes the terms of sale.

The parties

Seller

Company name: Bodyfly Frogner AS 
Contact address: Frognerveien 20a, 0263 Oslo
Email: info@faceinplace.no / Telefon: 21422550
Organization no.: NO998727715MVA

The buyer is the person who makes the order.

Prices

All prices stated in the online store include VAT of 25%. 
The information about the total costs the buyer must pay (incl. Shipping, invoice fee, packaging, etc.) as well as specification of the individual elements in the total price, is given in the order solution before an order is made. All prices and all payments are made in currency NOK.

If the buyer is registered in a country outside Norway and the goods are to be sent out of the country, all prices the buyer must pay (incl. Shipping, invoice fee, packaging, etc.) and specification of the individual elements in the total price, are given in the order solution before an order is made. These prices will be displayed without VAT.

Deliveries of goods abroad, Svalbard and Jan Mayen shall be sold without the addition of VAT.

Customs and duties

When importing goods from Norway to another country, these are subject to the customs regulations of the respective countries and shall be taxed at the country's customs and excise rates. 
Disse avgiftene kommer i tillegg til prisen betalt i nettbutikken og satsene varierer fra land til land. Kjøper plikter selv å sette seg inn i satsene til landet der varene skal innføres.  

Terms of agreement

The agreement is binding on both parties when the buyer's order is received by the seller. However, one party is not bound by the agreement if there have been typing or typing errors in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that such an error existed.

Order confirmation

You will receive an order confirmation by e-mail immediately after the purchase has been completed. It is recommended that the buyer checks that the order confirmation matches the order in terms of quantity, item type, price, etc. If there is no correspondence between the order and the order confirmation, the buyer should contact the seller as soon as possible.

Payment

The seller can demand payment for the item from the time it is sent from the seller to the buyer. If the buyer uses a credit card or debit card when paying, the seller can reserve the purchase price on the card when ordering.

A credit card is a payment card where the settlement for the purchase takes place afterwards by the lender (credit card company) sending the cardholder an invoice with a demand for payment. A debit card is a payment card linked to a deposit account. Use of the card means that the user's account is debited and the amount is transferred to the payee's account.

When paying by credit card, the law on credit purchases etc. come into use.

Delivery

Delivery of the item from the seller to the buyer takes place in the manner, at the place and at the time specified in the ordering solution in the online store. If the delivery time is not stated in the order solution or e-mail that accompanies the order confirmation, the seller must deliver the item to the buyer within a reasonable time and no later than 30 days after the order from the customer. If the seller is to ensure that the goods are sent to the buyer, he is obliged to have the goods transported to the destination in a suitable manner and on normal terms for such transport. The place of destination is with the buyer unless otherwise agreed between the parties.

The risk of the item

The risk for the item passes to the buyer when the thing is taken over by the buyer in accordance with the agreement. If the delivery time has come and the buyer fails to take over an item that is made available to him or her under the agreement, the buyer still has the risk of loss or damage due to properties of the item itself.

Right of withdrawal

The buyer may regret the purchase of the item in accordance with the provisions of the Right of Withdrawal act. Right of withdrawal means that the buyer can return the item to the seller without reason, even if there is no defect in it and even if it has not been delivered. The buyer must notify the seller of the use of the right of withdrawal within 14 days after the item, the prescribed information about the right of withdrawal and the right of withdrawal form has been received.

If the buyer receives the cancellation form and the necessary information at a later date than when the goods are delivered, the cancellation period begins to run from the day the buyer receives the right of withdrawal form and the information. If the buyer has not received sufficient information or a right of withdrawal form, the withdrawal period will still expire 3 months after the item has been received. If the buyer has not received information about the right of withdrawal at all, the deadline will be 1 year.

The notification from the buyer to the seller about the use of the right of withdrawal should, for evidentiary reasons, be in writing (right of withdrawal form, e-mail, fax or letter), and it must contain information on how the buyer will return the item to the seller.

The buyer shall, without undue delay, and no later than 14 days from notification after the right of withdrawal was granted, send the goods back, or hand them over to the seller if the seller has not offered to pick up the goods.

If the buyer has expressly chosen a different type of delivery than the standard delivery offered by the seller, the seller shall nevertheless not pay the additional costs this entailed.

Refunds shall be made without undue delay, and no later than 14 days from when the seller was notified of the buyer's decision to exercise the right of withdrawal. Unless otherwise expressly agreed with the buyer, the refund shall be made using the same means of payment as the buyer used. The buyer shall not pay any kind of fee as a result of the refund.

The seller can withhold the refund until the goods have been received, or until the buyer has submitted documentation that the goods have been returned. This does not apply when the seller has offered to pick up the goods.

The buyer must bear the cost of returning the goods if the right of withdrawal is used.

The buyer can inspect the product before he or she regrets the purchase. It must still be possible to return the item to the seller in approximately the same condition and quantity as it was in when the buyer received it. The seller may demand that the consumer compensate for the reduction in value as a result of the buyer's handling of the goods which has not been necessary to determine the nature, properties and function of the goods.

The buyer should return the item to the seller in the original packaging if possible. The buyer may not regret the purchase of items that deteriorate rapidly, items that are not suitable for return for health or hygiene reasons, or audio and video recordings (including CDs, DVDs) or computer programs where the seal is broken.

The right of withdrawal applies to sales made within Norway's border.

Examination of the goods

When the buyer receives the goods, it is required that the purchaser examines the goods in a manner that establishes it corresponds to the order, or if it has been damaged during transport or if parts are missing. If the goods do not correspond to the order, or has missing parts, the buyer must report it to the seller with a formal notification, see contract point: “Notification of errors, omissions or delays”.

Notification of errors, omissions or delays

If there is a missing part, the buyer must within reasonable time after he or she discovered it, give the seller a message that he or she will plead the lacking part.

If delivery is delayed, or there is no delivery, notification must be made within a reasonable period after the expected delivery time has passed. If the goods are paid by Credit Card, the buyer can also choose to notify and send a demand directly to the Credit Card issuer (the Credit Card company). The notification to the seller or Credit issuer must be written (e-mail, telefax or letter).

Buyer’s rights if delayed

If the buyer does not receive the goods or they are delivered too late according to the agreement between the parties, and if this is not due to the buyer or buyers’ representative, the buyer can, according to the Consumer Purchase Law

Fulfillment: If the seller does not deliver the item at the time of delivery, the buyer can maintain the purchase and set a reasonable additional deadline for fulfillment by the seller. The buyer may nevertheless demand fulfillment if there is an obstacle that the seller cannot overcome or if fulfillment will entail such a great inconvenience or cost for the seller that it is in significant disproportion to the buyer's interest in the seller fulfilling. If the difficulties disappear within a reasonable time, the consumer can demand fulfillment.

Cancellation: The buyer may terminate the agreement with the seller if the delay is significant or if the seller does not deliver was within the additional deadline for fulfillment set by the buyer. The buyer can still not terminate the agreement while the additional deadline runs, unless the seller has said that he or she will not fulfill within the deadline.

Refund: The buyer may further claim compensation for loss he or she suffers as a result of the delay on the part of the seller, cf. the Consumer Purchase Act § 24.

The buyer must report claims to the seller in the event of a complaint, cf. this contract's clause on "Complaints in the event of defect and deadline for reporting claims in the event of delay".

Buyer’s rights in case of defect

If the item has a defect and this is not due to the buyer or conditions on the buyer's side, the buyer may, in accordance with the rules in the consumer purchase act, chapter 6, withhold the purchase price, choose between correction and re-delivery, demand price reduction, demand the agreement terminated and compensation from the seller.

Correction or re-delivery: If the item has a defect, the buyer can demand that the seller correct the defect or re-deliver the corresponding item. The seller may oppose the buyer's claim if the execution of the claim is impossible or the seller causes unreasonable costs.

The seller must make the correction or replacement within a reasonable time. Correction or whether delivery is to be made at no cost to the buyer, without risk that the buyer will not be reimbursed for his expenses and without significant inconvenience to the buyer. The seller may not make more than two attempts at rectification or re-delivery for the same defect, unless there are special reasons that make further attempts reasonable.

Even if the buyer does not require correction or replacement, the seller can offer correction or replacement if this happens without delay. If the seller provides for such correction or re-delivery, the buyer can not demand a price reduction or cancellation.

Discount: If the defect is not rectified or re-delivered, the buyer can demand a proportionate price reduction.

Cancellation: Instead of a price reduction, the buyer can terminate the agreement, except when the defect is insignificant.

Refund: The buyer can also claim compensation for financial loss he or she suffers as a result of the item having a defect, cf. section 33 of the Consumer Purchases Act.

The buyer must report claims to the seller in the event of a complaint, cf. the clause in this contract "Complaints in the event of defect and deadline for reporting claims in the event of delay". The rules on complaints apply in addition to, and independently of, the rules on the right of withdrawal and any guarantees provided by the seller.

Seller's rights in the event of the buyer's default

If the buyer does not pay or fulfill the other obligations under the agreement, and this is not due to the seller or circumstances on the seller's part, the seller may, according to the rules in the Consumer Purchase Act chapter 9, withhold the item, demand fulfillment of the agreement, demand termination of the agreement and compensation from the buyer. The seller may also, depending on the circumstances, be able to claim interest in the event of late payment, collection fee and fee for non-prepaid uncollected goods.

Fulfillment: If the buyer does not pay, the seller can maintain the purchase and demand that the buyer pays the purchase price (fulfillment). If the item is not delivered, the seller loses his right if he waits unreasonably long to advance the claim. Termination: In the event of a material default or other significant default by the buyer, the seller may terminate the agreement. However, the seller can not withdraw after the purchase price has been paid.

The seller may also cancel the purchase if the buyer does not pay within a reasonable additional deadline for fulfillment set by the seller. However, the seller can not withdraw while the additional deadline runs, unless the buyer has said that he or she will not pay.

Refund: The seller may claim compensation from the buyer for financial loss he or she suffers as a result of a breach of contract on the part of the buyer, cf. the Consumer Purchases Act § 46.

Interest rates in the event of late payment / collection fee: If the buyer does not pay the purchase price in accordance with the agreement, the seller may demand interest on the purchase price in accordance with the Act on interest in case of late payment. In the event of non-payment, the claim may, after prior notice, be sent for collection, and the buyer may then be held liable for fees in accordance with the Debt Collection Act and other collection of overdue monetary claims.

Fee for uncollected non-prepaid goods: If the buyer fails to collect unpaid goods, the seller can charge the buyer a fee of NOK 500 + return shipping. The fee shall at most cover the seller's actual outlay for delivering the goods to the buyer. Such a fee cannot be charged to buyers under 18 years of age.

Warranty

Warranty given by the seller or manufacturer gives the buyer rights in addition to the rights the buyer already has under mandatory legislation. A guarantee thus does not imply any restrictions on the Buyer's right to a complaint and claims in the event of delay or defects pursuant to items «The Buyer's rights in the event of a delay» and «The Buyer's rights in the event of a defect».

Personal information

Unless agreed by both parties, the seller can only collect and store the necessary personal information that is necessary for the seller to be able to comply with the obligations of the agreement. Personal information from buyers below the age of 15 years cannot be collected unless the seller has consent from parents or a guardian. The buyer’s personal information shall only be given to others if it is necessary in order for the seller to implement the agreement with the buyer, or in statutory conditions.

The seller can only collect the buyer’s personal identification number in case there is a valid need for safe identification and such a collection is necessary.

The buyer must be able to easily contact the seller, for example by telephone or e-mail if he or she has questions about the seller’s use of personal information or if he or she wants the seller to delete or change the personal information.

Cookies

Our web-shop contains cookies. You can browse the web shop without cookies, but you cannot shop. We use cookies to handle the content of your shopping basket. It is a text file which is stored on your computer. We also store information if you have chosen to see the category pages with or without photo. If your web-browser or firewall is set to block cookies, the webpage can stop functioning or you may have a problem completing a sale.

Conflict solution

The parties shall endeavour to solve disputes amicably.

13) Se lov av 01. mars 2017 Lov om Forbrukerklageutvalget (forbrukerklageloven).

Buying: conditions and terms

Conditions

In general
This purchase is regulated by the standard sales terms for consumer buying of goods on the internet, see below. Consumer buying in this context means sale of goods to a consumer who is not linked to a business, or where the buyer is acting in business with the sales of goods online. Sales to consumers are regulated by the consumer buying law and regret law (forbrukerkjøpsloven & angrerettsloven).

Contract/agreement
The contract between the buyer and the seller comprises: a) the information the seller provides about the purchase in the web-shop (including, but not restricted to, the description of the goods, type, quantity, quality, price and delivery terms and any other characteristics), and b) any direct correspondence between the parties (e.g. e-mail) that affect the sale terms.

If there is a dispute about the information the seller has given regarding the purchase in the order system in the online store, or direct correspondence between the parties and terms of the sales conditions; all direct correspondence between the parties and information given in the order system in the web shop will supersede the sale terms, in so far as they do not contradict any binding legislation.

Parts
Seller
Company name: Bodyfly Frogner AS
Contact address: Frognerveien 20a, 0263 Oslo, Norway
E-mail: info@faceinplace.no / Phone: 21422550
Organisation number: NO998727715MVA

Buyer is the person who makes the order.

Prices
The prices given in the online store, include value added tax unless the buyer elects to show prices without vat or is registered as a user from a country outside of Norway.

Information about the total costs the buyer is to pay, including all fees (value added tax, customs, etc) and delivery costs (freight, postage, invoice fee, packaging and so on) as well as specification of the single elements in the total price, will be given in the payment system before the order is completed. (Deliveries abroad, Spitsbergen or Jan Mayen shall be sold without the addition of value added tax.)

Agreement of deal
The deal is binding for both parties when the buyer’s order has been received by the seller. However, either party is not bound to the agreement if there is an error in the offer from the seller in the order solution in the online shop or in the buyer’s order, and if either party realises or should have realised such errors.

Order confirmation
The purchaser will immediately receive an order confirmation by e-mail as soon as the purchase is completed (your order has been placed). It is recommended that the buyer checks that the order confirmation matches the order in regard to number, type of goods, price etc. If there are errors or omissions between the order and the order confirmation, the buyer should contact the seller at the earliest opportunity.

Payment
The seller will demand payment for the goods from the point in time it was dispatched from the seller to the buyer. If the buyer is using a Credit or Debit Card for payment, the seller can reserve the purchase amount on the card at the time of ordering.

A Credit Card is a payment card where the settlement for the card occurs when the credit provider (Credit Card company) sends the card holder an invoice or demand for payment. A Debit Card is a payment card linked to a bank account. Use of the card causes the users account to be charged and the amount transferred to payee’s account. By paying with a credit card, the laws of credit purchase etc. will apply.

Delivery
The delivery of the goods from seller to buyer will proceed by the method, to the place and to the time given in the payment solution in the web-shop. If the delivery time is not given on the order solution or by e-mail together with the order confirmation, the seller shall deliver the goods to buyer within a reasonable time and no later than 30 days after the order from the customer. The seller is required to ensure that the goods are sent to the customer and the seller is required to have the goods transported to the destination in a suitable manner and according to ordinary terms for such a transport. The destination will be to the address of the buyer unless otherwise agreed between the parties.

Risk for goods
All risks for the goods shall be transferred to the buyer when the goods are taken over by the buyer according to the agreement. If the delivery is made and the buyer fails to take over the goods made available according to the agreement, the buyer will nevertheless carry the risk for loss or damage due to the characteristics of the goods.

Examination of the goods 
When the buyer receives the goods, it is required that the purchaser examines the goods in a manner that establishes it corresponds to the order, or if it has been damaged during transport or if parts are missing. If the goods do not correspond to the order, or has missing parts, the buyer must report it to the seller with a formal notification, see contract point: “Notification of errors, omissions or delays”.

Notification of errors, omissions or delays
If there is a missing part, the buyer must within reasonable time after he or she discovered it, give the seller a message that he or she will plead the lacking part.

If delivery is delayed, or there is no delivery, notification must be made within a reasonable period after the expected delivery time has passed. If the goods are paid by Credit Card, the buyer can also choose to notify and send a demand directly to the Credit Card issuer (the Credit Card company). The notification to the seller or Credit issuer must be written (e-mail, telefax or letter).

Buyer’s rights if delayed
If the buyer does not receive the goods or they are delivered too late according to the agreement between the parties, and if this is not due to the buyer or buyers’ representative, the buyer can, according to the Consumer Purchase Law (forbrukerkjøpsloven) chapter 5, withhold the payment, terminate the agreement and demand recompense from the seller where applicable

Fulfilment: If the seller does not deliver the goods within the stated delivery time, the buyer can insist on proceeding with the purchase and set a reasonable additional deadline for fulfilment from buyer. The buyer cannot demand fulfilment if there is a hindrance which is beyond the control of the seller or if a fulfilment would imply a substantial disadvantage to the seller that it is considered disproportionate to the interests of the buyer. If the hindrance can be overcome within a reasonable time, and agreed by both parties, the consumer can demand fulfilment.

Cancellation: The buyer has the right to cancel the deal with the seller if the delay is significant or if the seller does not deliver the goods within the additional agreed deadline for fulfilment that the buyer has set.

Refund: The buyer can demand compensation for the loss he or she suffers due to the delay from the seller’s side according to Consumer Purchase Law (forbrukerkjøpsloven) § 24.

The buyer must submit the claim to the seller by notification according to the terms of the contract “Notification of errors, omissions or delays”.

Buyer’s rights for defective goods. 
If the goods are found to be defective and this is not due to the buyer or the buyers’ representative(s), the buyer can according to the regulations in the Consumer Purchase Law (forbrukerkjøpsloven) chapter 6 – retain the purchase amount, elect for: correction and redelivery, demand a price reduction, or demand to cancel the agreement and obtain a refund from the seller.

Correction or re-delivery: If the goods are defective, the buyer can demand that the seller corrects the error or re-delivers equivalent goods. The seller may oppose the buyer’s demand if the demand is considered unreasonable or cause the seller unreasonable costs.

The seller shall undertake the correction or re-delivery within a reasonable time. The correction or delivery shall be: undertaken without any cost for the buyer, without the risk that the buyer will not have his/her expenses covered and without any significant disadvantages for the buyer. The seller cannot undertake more than two attempts of correction or re-delivery for the same defect, unless there are special reasons which makes another attempt reasonable. The seller can offer correction or re-delivery if this happens without delay.

If the seller provides for such a correction or re-delivery, the buyer cannot demand a price cut or cancel.

Price cut: If the correction cannot be corrected or re-delivered, the buyer can demand a proportionate price reduction.

Cancellation: Instead of a price cut the buyer can cancel the agreement, unless the defect is considered immaterial.

Compensation: The buyer can demand compensation for a financial loss he or she suffers as a result of the faulty goods according to Consumer Purchase Law (forbrukerkjøpsloven) § 33.

The buyer must make a claim to the buyer when complaining according to the terms herein “Notification of errors, omissions or delays”. The regulations about complaints are in addition to, and independent of, the regulations of the right of withdrawal and warranties given by the seller.

Seller’s rights when buyer has breached contract
If the buyer does not pay nor fulfil the other terms of the contract, and this is not due to the seller or circumstances on the seller’s side, the seller can retain the goods, demand fulfilment of the contract, or consider the contract cancelled and claim compensation from buyer.

Personal information 
Unless agreed by both parties, the seller can only collect and store the necessary personal information that is necessary for the seller to be able to comply with the obligations of the agreement. Personal information from buyers below the age of 15 years cannot be collected unless the seller has consent from parents or a guardian. The buyer’s personal information shall only be given to others if it is necessary in order for the seller to implement the agreement with the buyer, or in statutory conditions.

The seller can only collect the buyer’s personal identification number in case there is a valid need for safe identification and such a collection is necessary.

If the seller wishes to use the buyer’s personal identification number for other purposes, for example to send the buyer advertisement or information other than those essential to execute the contract, the seller must obtain the buyer’s consent at the entry of the contract. The seller must give the buyer information about what the personal information will be used for and to whom. The buyer’s consent must be voluntary and given explicitly, for example by ticking a box.

The buyer must be able to easily contact the seller, for example by telephone or e-mail if he or she has questions about the seller’s use of personal information or if he or she wants the seller to delete or change the personal information.

Cookies
Our web-shop contains cookies. You can browse the web shop without cookies, but you cannot shop. We use cookies to handle the content of your shopping basket. It is a text file which is stored on your computer. We also store information if you have chosen to see the category pages with or without photo. If your web-browser or firewall is set to block cookies, the webpage can stop functioning or you may have a problem completing a sale.

Conflict solution
The parties shall endeavour to solve disputes amicably.